1. Introduction
Solaié Wellness (“Solaié,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit the Solaié Wellness website, contact our team, request information, or access third-party scheduling and patient-management services.By using this website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide Directly
Depending on how you interact with Solaié Wellness, you may voluntarily provide information such as:
- Name
- Email address
- Phone number
- General messages or inquiries submitted through the website
- Appointment-related information entered through our scheduling platform
- Information you choose to provide when communicating with our team
Please do not submit sensitive medical information through a general website contact form unless specifically directed to a secure patient platform.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages viewed
- Time spent on the website
- Referring website or source
- General website interaction data
- Cookie and analytics information
This information helps us understand how visitors use the website and improve the overall user experience.
3. How We Use Your Information
Information collected through the website may be used to:
- Respond to general questions and inquiries
- Assist with appointment scheduling
- Provide information about Solaié Wellness services
- Improve website functionality and user experience
- Communicate appointment-related or administrative information
- Send marketing or promotional communications when consent has been provided
- Measure website and advertising performance
- Maintain website security
- Prevent unauthorized or fraudulent activity
- Meet applicable legal and regulatory obligations
Medical decisions are not made based solely on information submitted through the public website.
4. HIPAA & Health Information
Solaié Wellness provides medical and wellness services that may involve the collection and use of protected health information.
Medical information collected as part of your patient care may be subject to applicable healthcare privacy requirements, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable.
Clinical records, medical history, consent forms, treatment documentation, prescriptions, laboratory information, and other patient information should be submitted only through approved secure systems or directly to your healthcare provider.
Our public website contact forms are intended for general inquiries only and should not be used to submit confidential medical information.
Where required, Solaié Wellness may provide patients with a separate Notice of Privacy Practices describing how protected health information may be used and disclosed in connection with medical care.
5. Electronic Medical Record & Aesthetic Record
Solaié Wellness uses Aesthetic Record as its electronic medical record and patient-management platform.
Aesthetic Record may be used for:
- Appointment scheduling
- Patient registration
- Medical intake forms
- Treatment documentation
- Consent forms
- Patient communications
- Appointment reminders
- Cancellation management
- Other patient-care administration
When you access Aesthetic Record through a link on the Solaié Wellness website, information you enter is processed through that platform and may also be subject to Aesthetic Record’s own privacy and security policies.
Solaié Wellness does not require patients to submit detailed medical histories or treatment information through general website contact forms.
6. Online Appointment Scheduling
Appointment requests and scheduling may be completed through our approved third-party patient platform.
When scheduling an appointment, you may be asked to provide information necessary to coordinate your visit, such as your name, contact information, appointment preference, and other information required by the scheduling system.
Submitting an appointment request does not guarantee treatment eligibility. Medical treatments require appropriate evaluation and approval by a licensed healthcare provider.
7. Electronic Communications
By voluntarily providing your phone number or email address, you may consent to receive communications from Solaié Wellness regarding:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Administrative information
- Follow-up communications
- Practice updates
- Promotional or educational communications, where permitted
Message and data rates may apply to text communications.
You may opt out of promotional communications at any time by using the unsubscribe option provided or contacting Solaié Wellness directly.
Opting out of promotional messages may not prevent necessary administrative or appointment-related communications.
8. How We Share Information
Solaié Wellness does not sell your personal information.
Information may be shared with trusted third parties when reasonably necessary to operate the practice or website, including:
- Electronic medical record and scheduling providers
- Website hosting and technology providers
- Email or communication platforms
- Analytics providers
- Advertising and campaign-measurement platforms
- Payment or financing providers, when applicable
- Laboratories or other healthcare partners when medically appropriate
- Professional advisers or service providers
- Government or legal authorities when required by law
Third-party providers may process information according to their own privacy policies and contractual responsibilities.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
9. Cookies & Tracking Technologies
The Solaié Wellness website may use cookies and similar technologies to improve functionality and understand website activity.
These may include:
Essential Cookies
Used for basic website operation, security, navigation, and functionality.
Analytics Cookies
Used to understand how visitors interact with the website and identify areas for improvement.
Advertising & Measurement Cookies
May be used to understand campaign effectiveness and website traffic originating from advertising platforms such as Google or Meta.
Where required, visitors may be provided with options to manage certain cookie preferences.
You may also control cookies through your browser settings. Disabling some cookies may affect website functionality.
10. Advertising & Sensitive Health Information
Solaié Wellness may use digital advertising platforms to promote general aesthetic, wellness, and medical services.
We do not intentionally use protected medical records or confidential patient information for targeted advertising without appropriate authorization.
Certain website analytics or advertising technologies may collect general browsing and interaction information. We aim to configure our marketing practices in a manner appropriate for a healthcare and wellness environment.
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet operational needs, or comply with applicable legal and regulatory obligations.
Medical records may be retained for periods required by healthcare laws, professional standards, insurance requirements, or other applicable regulations.
Retention periods may vary depending on the type of information involved.
12. Data Security
Solaié Wellness takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.
These measures may include secure technology systems, controlled access, encrypted connections, and approved third-party service providers.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
13. Your Privacy Choices
Depending on applicable law and the type of information involved, you may be able to request:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of certain communications
- Withdrawal of marketing consent
- Information about how certain personal data is used
Some information may need to be retained due to medical-record, legal, regulatory, accounting, or other obligations.
To submit a privacy-related request, contact:
Support@solaiewellness.com
14. Children’s Privacy
The Solaié Wellness website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through the public website.
If we learn that information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to address it.
Medical services for minors, if offered, are subject to appropriate provider review and applicable consent requirements.
15. Third-Party Websites & Services
Our website may contain links to third-party services, including:
- Aesthetic Record
- Social media platforms
- Google Maps
- Financing providers
- Laboratory or healthcare resources
- Other external websites
Solaié Wellness is not responsible for the privacy practices, content, or security of third-party websites.
We encourage visitors to review the privacy policies of external services before submitting personal information.
16. Medical Disclaimer
Information provided on the Solaié Wellness website is intended for general educational and informational purposes only.
Website content should not be considered,
- A medical diagnosis
- Individual medical advice
- A prescription
- A guarantee of treatment eligibility
- A substitute for consultation with a qualified healthcare professional
All medical and prescription therapies require appropriate evaluation and approval by a licensed healthcare provider.
Treatment recommendations vary based on individual health history, examination, clinical findings, laboratory information, medications, and other relevant factors.
Results vary between patients and cannot be guaranteed.
If you are experiencing a medical emergency, seek immediate emergency medical assistance.
17. Educational & Emerging Therapy Information
Certain therapies or wellness topics discussed on the Solaié Wellness website may be presented for educational purposes only.
Educational content does not mean that a therapy is routinely offered, directly bookable, or appropriate for every patient.
Information regarding emerging therapies, including selected peptide-related topics, is intended to support informed discussion with a qualified healthcare provider.
Availability and appropriateness of any medical therapy depend on clinical evaluation, current medical standards, and applicable requirements.
18. Appointment & Cancellation Policy
Certain appointments may require a valid credit card or deposit to secure the reservation.
Cancellation requests should be submitted according to the cancellation timeframe communicated during booking.
Deposits may be forfeited in cases of:
- Late cancellation
- Failure to attend a scheduled appointment
- Other circumstances specified within the applicable booking policy
Specific cancellation requirements may vary according to the appointment or service.
Patients should review the cancellation terms provided during scheduling.
19. Refund Policy
Membership fees are non-refundable once charged. Services that have already been performed are non-refundable. Deposits may be non-refundable or forfeited in accordance with the applicable cancellation and no-show policy.
Any approved refunds for services not yet performed will be handled according to Solaié Wellness policies and applicable law.
20. Membership Terms
The Solaié Wellness Membership operates on a month-to-month recurring basis unless otherwise stated.
Membership terms currently include:
- Automatic monthly renewal until cancelled
- Cancellation requests must be made before the next billing cycle
- Membership fees are non-refundable
- Unused benefits do not roll over unless specifically stated
- Membership benefits are non-transferable
- Medical treatment eligibility is not guaranteed by membership participation
Specific benefits, promotions, and membership terms may be updated from time to time.
21. Website Terms & Conditions
By using the Solaié Wellness website, you agree to use the website only for lawful purposes.
Website content, branding, images, graphics, text, and other materials may not be copied, reproduced, distributed, or commercially used without appropriate authorization.
Solaié Wellness may update, modify, suspend, or discontinue website content, features, or services at any time.
Information on the website may change as services, policies, technologies, and healthcare guidance evolve.
22. Changes to This Policy
Solaié Wellness may update this Privacy Policy and Website Terms periodically.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Continued use of the website following an update constitutes acknowledgment of the revised policy.
23. Contact Us
For questions about this Privacy Policy, privacy requests, website information, or general administrative concerns, please contact:
Solaié Wellness
400 N. Kirk Rd., Unit 1C
St. Charles, IL 60174
Email: Support@solaiewellness.com
